Is my device compatible?
Confirm model support and carrier-unlocked status before purchase.
1 viewsRead article
Help category
Installation
Device compatibility
QR
How do I install with a QR code?
Scan your voucher QR code while connected to Wi-Fi.
1 viewsRead article
Manual
How do I install manually?
Use the SM-DP+ address and activation code from your voucher.
1 viewsRead article
Troubleshooting
QR code isn’t working on my voucher
There are multiple factors that could be causing difficulties in scanning your QR code. We have created a step-by-step to assist you in pinpointing the issue.
1 viewsRead article
eSIM doesn’t receive a signal after it is activated
Learn to fix any issues you might encounter while activating an eSIM. Before diving into the fixes, let’s take a look at some of the most common eSIM network problems: Location: Ensure you're at the right spot while using your eSIM. Roaming issues: When you're on the go, remember to turn on roaming settings for network access; if you forget, you might run into connection problems. Carrier network outages: Sometimes, the problem could be with the carrier itself, where outages disrupt connectivity for a bunch of users.
2 viewsRead article
Connection getting slow on my eSIM
Slow internet can be caused by network congestion, signal issues, or device problems. If your eSIM allows it, try switching to another network for potentially better service.
1 viewsRead article
How do I configure the APN?
Enter the APN from your voucher only when automatic setup fails.
2 viewsRead article